Mitchell 1 began in 1918 with the simple idea that people needed information to fix cars. For almost 90 years, Mitchell 1 has provided information solutions that help make automotive professionals’ jobs easier. Of course, over the years Mitchell 1’s products have changed. The industry-best Mitchell Manuals have given way to TeamWorks™, the integrated family of software-based solutions anchored by the product that is recognized as the standard for automotive repair information: Mitchell 1 OnDemand5™.

The TeamWorks family of products is divided into three core components. OnDemand5 Repair includes the information technicians need to service and repair nearly every domestic and import car and light truck on the road. OnDemand5 Repair’s factory specifications and procedures, computer diagnostics, electrical wiring diagrams and detailed illustrations all help technicians fix vehicles fast. OnDemand5 Estimator gives shop managers and service writers the labor times and OEM parts prices they need to build accurate estimates. Mitchell 1 Manager is a complete business management program that tracks the activities in a shop, from estimate to invoice, and includes the management tools that shop owners need to ensure their businesses run profitably.

Adding yet another tool to help shops run more efficiently, TeamWorks also integrates with a number of key post-warranty auto parts catalogs via ManagerPlus including ACDelco, CARQUEST, NAPA, O’Reilly, WORLDPAC, and more. These catalogs help shops order parts electronically from their preferred vendors, which saves time and ensures the right parts are delivered the first time.

In late 2006, Mitchell 1 introduced Business Performance Services including Customer Retention Marketing (CRM).  By September 2007,   PerformanceCenter and ServiceIntelligence had been added to the product offering. Mitchell 1 Business Performance Services are designed to help today’s repair shop owners improve marketing, customer retention, customer satisfaction, shop productivity and profitability.

Most recently, Mitchell 1 launched DataProtection, a service which significantly reduces the disaster recovery costs by providing a built-in disaster recovery solution that stores data in a secure locations and is updated daily.  DataProtection also includes a maximum four hour business day recovery response and enhanced “remote control” recovery support.

For more information on Mitchell 1 products and services, automotive professionals can log onto the company’s Web site at www.mitchell1.com or call 888-724-6742. Mitchell 1, 14145 Danielson St., Poway, CA, 92064.