|
1918
• Reed Electrical
Manual established
1920
• Service
Engineering Corporation buys Reed Manual, develops
National Service Data 1946
• Glenn Mitchell founded
Mitchell Manuals
1958
• The first
estimator was produced
1983
• The
introduction of portable electronic estimating
1984
• Mitchell
develops and markets Heavy Truck Repair Manual
1986
• The Thomson
Corporation purchases Mitchell
1988-1991
• Mitchell
acquires Digitree, KLM and NAGS all to improve products
and services
1994
• Mitchell was
the first to provide a Windows based product
•
Mitchell created Mitchell OnDemand Truck Edition on CD
1998
• Mitchell was
the first to produce auto data on DVD
2000
• Snap-on and
Napa jointly own Mitchell Repair
2001
• Mitchell Repair
changes its name to Mitchell 1
• Mitchell 1
introduces OnDemand5 line of products for automotive
repair
2002
• OnDemand
Manager/ManagerPlus released on September 5
•
O’Reilly partnership with Mitchell 1 is established in
June
2003
• OnDemand5.com
is introduced in January
2004
• OnDemandDirect
launches
• eAutoRepair.net launches in November
•
TechBooks, India
2005
• Partnership
with CARQUEST established in March
• Customer
Retention Marketing (CRM) Call Tracking Service (CTS)
launches on July 27
• Re-brands the Heavy Truck CD's
to Medium Truck on CD recognizing the content was more
Medium Duty than Heavy Duty and set a
course to create what is now known as
Tractor-Trailer.net
• Mitchell 1 becomes a
full-service marketing and business solution provider
for auto repair shops
• CircuitSelect™ launches in
November
2006
• Web-based
Tractor-Trailer.net for heavy vehicles launches on
January 23
• Transmission overhaul and diagnostics
coverage are included in the Repair product – May
•
Mitchell 1 Performance Group (MPG) launches on June 25
• Monthly updated web processes implemented
•
Mitchell 1 Data Extraction Kit (MDEK) launches in July
• CRM relaunches in October
2007
• Business
Performance Services launches in
January
• DataProtection and
ServiceIntelligence launches in
February
• Manager / ManagerPlus 5.8
is released in March
• OnDemand5.com
version 1.7 featuring OnDemand Live is released in
April
• Manager / Manager Plus 5.9
is released in April
• Mitchell 1
Transporter is launched in June
•
OnDemand5.com version 1.8 is released in
August
• New report options added to
Customer Retention Marketing (CRM) in
September
• Mode 6 data added to
OnDemand5.com in September
•
QuickBooks Integrator 1.1 released in
September
• Manager/ManagerPlus 5.9
Q4 Updates integrate with NAPA catalog
• PerformanceCenter launches in
October
2008
• National Pronto
Endorsement/PDG Partnership in January
• WHI Product
Integrates with ManagerPlus in February
• eCRM is
added to the Business Performance Services stable in
April
• OnDemand5.com version 2.0 includes Google™
search functionality
• PerformanceCenter is added to
Business Performance Services in July
• Mitchell 1 DIY launches YouTube and Facebook pages in July
• Shop
Management Workshops become AMI certified
• Customer
Retention Marketing (CRM) is launched in Canada in
August
• ManagerEnterprise is launched in Canada in
October
• Manager SE (ShopStream-enabled) is launched
in October
• ShopMeter (KPI Web Portal) launches with
ASA at the CARS show in Las Vegas in November
•
OwnerAutoSite.com & OnlineServiceAdvisor.com
features are added to CRM and eCRM
2009
• U.S. launch of
ManagerEnterprise in January
• Mitchell 1 & AAA
10-year Anniversary
• OnDemand5.com 20-year
Anniversary
• Medium-Truck.net launched as on-line
repair information for medium duty trucks
•
ServiceIntelligence available in kilometers in Canada
• Mitchell 1 partners with Bob Cooper and Elite in
June
• Mitchell 1 DIY 5-year Anniversary
2010
• Repair-Connect
launched at 2010 TMC 2010 Annual Meeting &
Transportation Technology Exhibition
• OwnerAutoSite
partners with AutoNet TV in January
• Mitchell 1
launches facebook page in January | 
